 |
 |
 |
 |
 |
 |
 |
Our Courses
General
Emotions are a major part of who we are. Nothing great was ever accomplished without the power of emotions behind it. Emotional intelligence is not about being emotional; it's about being smart with your emotions. Emotional Intelligence is our ability to understand and use our emotions wisely. This seminar is an introduction to this new and compelling topic and focuses on the development of the five emotional competencies that will lead to increased success in the workplace.
Objective: The Emotional Intelligence workshop provides an introduction to the subject, an overview of the five key competencies of emotional intelligence and an array of skill-building exercises that will assist in the development of those competencies.
Participant will learn:- What Emotional Intelligence is and why it is so important for personal and professional success
- Recognize and understand the five competencies which build on each other to raise an individuals EQ level:
- Self - Awareness
- Self - Regulation
- Self - Motivation
- Empathy
- Effective Relationships
- Listen to and employ their emotions for better decision-making
This course looks at how you can successfully bring conflict to a state of resolution. Dealing with conflict takes negotiation skills and tactful problem solving abilities. A vital course for all managers, front-line employees, middle-managers, and anyone who wants to enrich their interactions and increase productivity through a win/win situation.
Objective: To develop awareness and skills that will assist you in conflict resolution through effective negotiation and problem solving.
At the end of the session, the participant will be able to:
- Understand the basic concepts of conflict resolution.
- Know and apply conflict resolution strategies.
- Apply effective negotiation techniques and problem-solving skills in order to create win/win solutions
This class takes an in-depth look into the fundamentals of customer service in any organization. Positive feedback and clear definitions are criteria in understanding customers and what a customer expects from an organization or business. Explore another approach to customer service, and welcome suggestions as beginnings, not complaints. Learn and develop methods to resolve customer related conflicts.
Objective: To develop an awareness and understanding of the fundamentals of customer service and examine ways to create effective, satisfying experiences for customers.
At the end of the session, the participant will be able to:
- Identify who the customers are.
- Be productive in encounters with customers.
- Utilize complaints as suggestions.
- Learn to create positive experiences
This course looks at the many different complex personalities of the human race. Ever wonder why people see things differently? This eye-opening course defines human diversity and human environments that play an important role in how people may perceive goals and interpersonal interactions within an organization. This course is important for all managers and employees alike as individual unique differences are studied and applied to diverse settings.
Objective:To enhance understanding of an appreciation for human diversity, and to provide skills for interacting with persons of diverse backgrounds.
At the end of the session, the participant will be able to:
- Assess their feelings and opinions regarding human diversity.
- Learn to interact more effectively with people of diverse backgrounds.
- Learn to overcome barriers caused by differences.
- Feel more comfortable interacting with people from other cultures.
Trust is the key to good working relationships; which is critical to the success of any business and to your role as a manager. You have the power to build a trusting relationship with your employees if you are willing to learn the required skills. Trust is a two-way street. You need to trust your employees and your employees need to be able to trust you. Effective communication skills are the cornerstone to creating trust.
Objective:To develop an awareness and understanding that trust is the most critical element to the success of your department.
At the end of the session, the participant will be able to:
- List the four levels of vision
- Understand the three main components of vision development
- Identify their personal governing values
- Draft a meaningful mission statement based on their life purpose
In times of change and uncertainty, it is important to know critical skills to lead people through a changing environment. This valuable course offers insight into why people react to change in different ways. Change in any setting has incredible power, how we use this power is what is important. Change is a natural and continual process. Learning how to manage change in a positive manner will better equip you in making change work for you.
Objective: To understand the dynamics of change and how to remain flexible.
At the end of the session, the participant will be able to:
- Understand drivers of change.
- Understand three basic dynamics of change.
- Implement the change process.
A disorganized approach to work and life can leave a person wondering at the end of the day what has been accomplished. The key to improving personal productivity is effective organization. The best intentions will fall short if the skills required to manage time, work and paper are lacking. Learn how to get where you want by gaining control of time and tasks.
Objective: To develop an awareness of the importance of effective organization in relation to getting the job done on time and as requested.
At the end of the session, the participant will be able to:
- Apply Time Management Strategies
- Understand the Planning Process
- Prioritize Work
Could you be accused of sexual harassment? This course provides you with a quick true/false test to mark your understanding of sexual harassment. Several case studies are explored to accurately define the act of harassment. Current Supreme Court rulings and Title VII of the Civil Rights Act are examined in this truly enlightening course. Don’t be caught unaware—see how well you really know what determines sexual harassment.
Objective: To develop an awareness and understanding of the importance of creating a sexual harassment free organizational culture.
At the end of the session, the participant will be able to:
- Define sexual harassment.
- Understand relevant laws concerning sexual harassment.
- Recognize sexual harassing behaviors.
- Examine and possibly modify attitudes and behaviors concerning sexual harassment.
- Identify appropriate and inappropriate conduct in the workplace.
A little stress can be a good thing—but a lot of stress for long periods of time can be deadly. Why can some stress be good, and some stress be bad? This course will provide you with criteria to establish and maintain a healthy balance of stress. You will be able to evaluate stress factors and situations in your life that not only increase your stress levels, but hold you captive to the spiral effects of stress itself. Let stress work for you, not against you. Find out how in this life-enriching class.
Objective: To understand what stress is, how it’s caused, and how to manage it.
At the end of the session, the participant will be able to:
- Identify stress.
- Identify the causes of stress.
- Develop a method for releasing stress.
- Develop a process to prevent stress.
This session will give you clear directions on how to begin a total quality management team in your organization. Learn the specific responsibilities of each team member as well as guidelines to follow for the facilitator and team leader. This vital session will give concrete guidelines for a successful team performance.
Objective: To effectively understand the roles of team members and the importance of teamwork in order to be more effective in a quality environment.
At the end of the session, the participant will be able to:
- Define team and teamwork.
- Identify roles and responsibilities of various team members.
- Identify tools and methods used by successful teams.
- Recognize stages of team development and explain the events.
Take charge of your time. Time can’t be replaced. Take a look at areas that are causing you to waste time. Assess areas that need strengthening in order to be more productive and organized. Learn how to handle the barriers of daily interruptions and put into practice effective time management techniques.
Objective: To develop an understanding and awareness of time management as a strategy for improving personal performance and production.
At the end of the session, the participant will be able to:
- Define time management.
- Assess areas that need strengthening.
- Understand barriers to effective time management.
- Put into practice time management techniques.
Communication
Working in organizations can take its toll on the individual. Sometimes the person's owns needs become submerged in the demands of the organization or profession. One positive way of coping with stress in organizations is to become more assertive. Assertiveness is often confused with aggressiveness, but here are important differences. Assertive persons can state clearly and calmly what they want to say, do not back down in the face of disagreement, and are prepared to repeat the point if necessary.
Objective: To provide participants with the awareness and skills to create a calm, confident, self-assured manner when communicating with others in various situations.
At the end of the session, the participant will be able to:
- State opinions and ideas positively
- Exercise authority without being aggressive
- Deliver unwelcome news
- Negotiate difficult issues
It has been said that excellent communication skills are critical to success in any endeavor, yet most people go through life without ever receiving any type of formal communication training and therefore lack the awareness and skills to effectively navigate the "communication jungle" that is the workplace. This course helps the professional understand their own preference (style) when communicating and appreciate other's preference (style) in order to create successful exchanges and outcomes.
Objective: To provide participants with an understanding of their own communication style in order to navigate the "communication jungle" that is the workplace and enhance their successes.
At the end of the session, the participant will be able to:
- Through self-assessment, discover his/her own communication style
- Recognize various facets of communication
- Understand the strengths and weaknesses of his/her style
Even in this day of high-tech voice and visual communications, effective written communication is paramount to success in the complex world in which we work and live. This course applies a basic concept to writing: the only way to improve written communications is to improve and standardize the process of writing. There are no prerequisites to this course and only a basic understanding of grammar and punctuation is required. Through a series of exercises, the participant is led through the seven steps of the writing process. The principles discussed apply to all forms of writing. Topics explored are targeting your audience, editing and proofreading, and the principles of organization. A concise guide to grammar, punctuation rules, and commonly misused words is included.
Objective: To enable participants to improve the quality of their writing by using a process approach.
At the end of the session, the participant will be able to:
- Explain what is meant by effective writing.
- Understand a process-based approach to effective writing.
- Apply the seven-step process to improve their writing skills.
The complicated skill of communicating often times gets tangled up with barriers and environmental conditions. We cannot not communicate, so lets look at ways to improve upon how we communicate. This course will benefit your personal as well as professional life as interpersonal communication skills are discussed. Learn how to project an image of confidence and professionalism; close communication gaps; get your ideas accepted, acted upon, and implemented.
Objective: To develop an awareness and understanding of effective communication, as a process that is the most critical skill required in today’s workplace.
At the end of the session, the participant will be able to:
- Assess own awareness and style of communication.
- Understand the dynamics of interpersonal communication.
- Identify barriers that cause problems.
- Design clear, concise, targeted messages.
- Put into practice effective communication skills.
It doesn’t matter what you do for a living, the ability to make totally stunning, captivating and above all clear presentations will always add great value to your life and career. Professionals at all levels will benefit from this course by learning effective techniques for creating powerful presentations. From open to close, this course is a must for professionals responsible for creating and delivering presentations.
Objective: In this course the audience will learn the skills that masterful presenters use to make great presentations.
During the session, the participant will:
- Identify and set presentation objectives.
- Organize a presentation using effective strategies.
- Discover how to analyze and involve the audience.
- Learn how to design and display effective visual aids.
- Practice staging presentations.
Whether talking with one person or addressing a large group, the ability to speak with confidence is a powerful tool. Fortunately, for all of us, there are skills and strategies that can help us turn speaking into an art capable of stimulating, informing, persuading or activating others.
Objective: To enhance individual understanding of the elements of effective speaking skills and identify strategies to equip participants with the skills needed to speak with confidence.
During the session, the participant will:
- Identify speaker fears and strategies to overcome them
- Understand the importance of planning and designing an effective speech or presentation
- Outline the elements of effective platform skills
- Critique individual presentation skills
Management
- Roles & Responsibilities of Supervisors
- Management Principles
- Leadership/Work Style & Motivation
- Delegation & Work Assignments
- Performance Based Management
- Workplace Diversity
Successful leaders establish a work atmosphere in which employees enjoy their work and have confidence in themselves and in the organization as a whole. The ability of the leader to define and communicate a vision is critical to the success of the organization.
Objective: To understand and acquire the skills that lead to effective and powerful leadership.
At the end of the session, the participant will be able to:
- Define leadership
- Understand the impact of vision
- Develop a personal leadership style
- Communicate vision to others
Trust is the key to good working relationships; which is critical to the success of any business and to your role as a manager. You have the power to build a trusting relationship with your employees if you are willing to learn the required skills. Trust is a two-way street. You need to trust your employees and your employees need to be able to trust you. Effective communication skills are the cornerstone to creating trust.
Objective: To develop an awareness and understanding that trust is the most critical element to the success of your department.
At the end of the session, the participant will be able to:
- Understand the importance of trust and effective communication
- Identify the benefits of trust
- Understand the resulting symptoms when there is a lack of trust
- Understand the specific behaviors to build and nurture trust
- Build trust and improve communication
A poorly planned meeting often results in mixed messages among participants, unclear goals and strategies. Without an organized game plan, a meeting may become time-consuming discussion among a group of individuals. Whether to simply share information in staff meetings, solve problems with a group of people or work on a quality improvement team, productive meetings can offer a number of benefits.
Objective:To make the most of business opportunities, get your message across to staff and to avoid wasting time, you need to know when to hold a meeting, when to avoid meetings and how to make meetings effective.
At the end of the session, the participant will be able to:
- Save time by holding only necessary meetings.
- Start and end meetings at an agreed upon time.
- Encourage team collaboration.
- Save effort by preparing essential materials before any decisions must be made.
As organizations move away from a "command and control" management approach, "coaching" as a management style is becoming more and more the preferred style. Coaching is the process of developing employees by providing them with the opportunities to develop skills and experience while ensuring they receive continuous feedback, counseling and follow-up. This course will explore the concepts of coaching that lead to productive management-employee relationships.
Objective: To develop awareness and skills that will assist you in coaching and/or mentoring employees.
At the end of the session, the participant will be able to:
- Understand the basic principles of both coaching and mentoring
- Know and be able to apply the coaching model
- Understand the five coaching characteristics that will allow you to succeed with your employees
This valuable course shows you the smart way to manage any project, no matter what size...large, small, or in between. Learn how to use charting techniques effectively. You will be working with tools to develop a task analysis so you can apply instant knowledge to a workable task. You will be able to utilize project scheduling techniques for greater efficiency and effectiveness from project start to finish.
Objective: To provide the training and tools necessary to clearly define a project; identify and organize the project elements in proper order; quantify the elements according to time, cost and resource requirements; and process and bring the project to a controlled conclusion.
At the end of the session, the participant will be able to:
- See “The Big Picture” of project management as a series of discrete processes.
- Develop a Project Definition and Scope.
- Develop a Project Plan.
- Implement the Plan.
- Complete the Plan.
Strategic planning is a management tool, period. As with any management tool, it is used for one purpose only: to help an organization do a better job - to focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.
Objective: To provide managers with an understanding and awareness of the process steps required to be able to think and plan strategically.
At the end of the session, the participant will be able to:
- Explain the difference between the mission, purpose and vision of the agency
- Identify relevant components of the leader's mindset in strategic thinking
- Complete the steps in developing a strategic plan
- Respond to the questions that initiate the strategic thinking process
Good thinking skills are essential in this fast-paced and complex world of work. The ability for individuals or work groups to utilize a process based approach to critical and creative thinking is essential. Critical thinking refers to thinking in the concrete, dealing with given facts to strive for clarity and accuracy. The focus on critical thinking is the process not the outcome. Creative thinking refers to thinking in the abstract, dealing with the unknown to form new idea combinations to satisfy a need. The focus of creative thinking is on the outcome, not the process.
Objective: To provide participants, through a series of thinking activities, with the tools and understanding that will allow them to approach daily critical and creative thinking situations with logic, insight and/or ethics.
At the end of the session, the participant will be able to:
- Recognize that you can be a strong thinker
- Learn to elicit and build upon opinions and feedback from others
- Choose appropriate strategies to use in dealing with a situation
- Develop a systematic method of walking through a situation or problem
Office Assistants
- Communications
- Roles & Responsibilities of the Office Assistant
- Effective Organization
- Delegation
- Team Building
- Conflict Resolution
1725 Mahan Drive
Tallahassee, FL 32308
P: (850) 942-2077
F: 1-866-229-9028
levings@levings.com
Copyright 2008 Levings & Associates